很久很久以前就有朋友介紹這門課，但一直苦於上課的單價實在是不太便宜，加上沒有空出一段時間可以好好研讀，所以拖到現在才把看書的筆記整理出來。有興趣的朋友可以到 博客來去定一本“問題分析與決策：經理人KT式理性思考法”來看看。
KT 法則是由 Charles H. Kepner 以及Benjamin B. Tregoe 於 1958 年所創，簡而言之就是理性分析 (Rational Analysis) 與邏輯思考 (Logical Thinking) 的決策方法。http://www.kepner-tregoe.com/
用簡單的幾句話，來介紹 KT理性思考法則所要述說的四種基本思考模式：
1. What’s going on? (評估與澄清)
2. Why did this happens? (發生原因和結果)
3. Which course of action should we take? (做選擇)
4. What lies ahead? (預料未來)
這四種模式看似理所當然，但要如何將它能夠在團隊裡有效的實現，就是此法則的功力所在。
Process
A systematic set of steps to meet a goal
Thinking Process
| Input | Process (Thinking) |
Result |
| Information | Gather | Concern |
| Experience | Sort | Resolved |
| Judgment | Organize | |
| Knowledge | Analyze | |
| Confirm |
狀況評估 Situation Appraisal
A systematic process for planning concern resolution
To sort out priority concerns
- Identify Concerns
- Set Priority
- Plan Next Steps
- Plan Involvement
問題分析 Problem Analysis
A systematic process for finding the cause of a positive or negative deviation
To avoid jumping to cause
- Descrive Problem
- Identify Possible Causes
- Evaluate Possible Causes
- Confirm True Causes
決策分析 Decision Analysis
A systematic process for making a choice
To balance benefits and risks
- Clarify Purpose
- Evaluate Alternatives
- Assess Risks
- Make Decision
潛在問題機會分析 Potential Problem / Opportunity Analysis
A systematic process for protecting or enhancing actions or plans
To avoid reactive action
- Identify Potential Problems(Opportunities)
- Identify Likely Causes
- Take Preventive (Promoting) Action
- Plan Contingent (Capitalizing) Action and Set Triggers
Questioning is a key skill
Success in process depends on using a systematic approach and asking questions effectively.
